1. Introduction

GV Real Estate (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is managed in a secure, transparent, and responsible manner. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

2. Collection of Personal Information

We may collect personal information from you when you:

• Visit our website or browse property listings
• Submit enquiry or contact forms
• Register for property alerts or newsletters
• Communicate with us via phone, email, or social media
• Engage our services as a buyer, seller, landlord, tenant, or investor

The information we may collect includes:

• Full name and contact details
• Email address and phone number
• Residential or postal address
• Property preferences and enquiry details
• Identification documents (where legally required)
• Financial information relevant to property transactions
• Any other information you voluntarily provide

3. Use of Personal Information

We use your personal information for the following purposes:

• To provide real estate services including buying, selling, leasing, and property management
• To respond to your enquiries and service requests
• To send property updates, alerts, and relevant marketing communications
• To manage client relationships and improve customer experience
• To comply with legal, regulatory, and contractual obligations
• To improve our website, services, and user experience

4. Disclosure of Information

We may disclose your personal information to third parties where necessary, including: property owners, landlords, tenants, buyers, service providers, IT systems, marketing platforms, and legal or regulatory authorities when required by law.

We ensure that any third party handling your data does so securely and in accordance with applicable privacy laws. We do not sell or rent your personal information to any third party.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools to enhance user experience, monitor website traffic, and understand visitor behaviour. This helps us improve our services and property listings.

You can disable cookies through your browser settings, although some features of the website may not function properly.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate, outdated, or incomplete. We will respond to such requests in accordance with applicable laws.

8. Marketing Communications

We may send you marketing and promotional communications related to our real estate services. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those external websites.

10. Changes to This Policy